Frequently Asked Questions

Answers to the questions we receive most often

1. How can I make a return? To make a return, contact us via email or WhatsApp within 7 days of receiving the product. The return must be made only if the product is defective or non-compliant.

2. How long does it take to issue a refund? Once we receive the returned product and verify the defect, we will issue a refund within 7 working days.

3. Can I exchange a product on sale? No, it is not possible to exchange or return products purchased on sale.

4. How can I contact customer service? You can contact our customer service via email or WhatsApp, and we will be happy to help you with any inquiries.

5. What payment methods do you accept? We accept credit card, PayPal and bank transfer payments.